Acer Court, North Leigh Business Park,
North Leigh, Witney,
Oxfordshire, OX29 6SW

Tel: 01993 880 720

Privacy Notice

1 About us 

Welcome to our Privacy Notice! 

This Privacy Notice is published by Alternative Communication Systems Limited, our company is registered in England and Wales under number 0931317.  This Notice is so that you are aware of how and why we collect and process your personal data.    

Our details are as follows: 

  • Legal Entity: Alternative Communication Systems Limited 
  • Data Protection Officer: Company Secretary 
  • Email address: [email protected] 

 Postal Address: Acer Court, North Leigh Business Park, North Leigh, OX29 6SW. 

Any reference to ‘you’ or ‘yours’ is a reference to any user of this site, of our services or any person who supplies us with information. 

By using our website or taking any of our services you agree to the use of your personal information as set out in this Privacy Notice.   

  1. What personal data do we collect?

The personal data we collect, the way in which we will collect it and how we use that personal data will depend on the reason for which we have gathered it in the first place. 

This Privacy Notice explains what personal data we collect, how we will collect it and how we use your personal data: 

  • As a visitor to our website 
  • As a user of our products and services 
  • If you apply for a job with us or have worked with us in the past 
  • If you make contact with us or we contact you 

 By using our website or taking any of our services you agree to the use of your personal information as set out in this Privacy Notice.   

  1. How do we collect your personal data?

We may collect information about you: 

This information will be gathered from a direct interaction with you by: 

  • You corresponding with us by post, email, phone, through social media or through the ‘contact us’ link on our web site. 
  • An application for our products or services or a request for more information. 
  • Your creation of an account. 
  • A request for marketing to be sent to you. 
  1. Who will we share your personal datawith

We may have to share your personal data with: 

  • Our linked Company – Alternative Comms Limited (registered in England and Wales under number 09313399) 
  • Third parties who provide us with services to enable us to deliver the services we offer. 
  • Our professional advisors or by third parties who provide us with services which we use internally to administer our services. 
  • Regulators and other authorities for the purposes of prevention, detection and prosecution of criminal offences or issues relating to national security or, where we are required to do so in the event of a national emergency to comply with other legal or regulatory requirements; as identified within this Privacy Notice or within our contract with you. 

Personal data will not be sold or transferred to third parties other than: 

  • As identified in this Privacy Notice 
  • Where you consent to us doing so 
  • To comply with lawful requests made by a regulator or other authority 

 

  1. Access and changes to your personal data

You have a number of rights relating to your personal information including: 

  • The right to request a copy of the personal information we hold 
  • The right to ask us to correct or delete any incorrect information 
  • The right to request your personal information be transferred to another person 

If you wish to exercise any of your rights relating to your data (including requesting a copy of the personal data which we hold about you) please contact us in writing at the address given at the start of this Notice.  

  

  1. Managing your contact with us:

If you have any queries relating to this Notice or our processing of your personal data then please: 

  

 

  1. How long do we hold on to your personal data?

We will only use your personal data for as long as we require it to fulfil the purpose which we have collected it for plus any additional period we are required to keep the data for due to legal, accounting and reporting obligations. 

In determining how long we can retain the personal data for we will take account of: 

  • The amount of personal data 
  • The nature and sensitivity of the personal data 
  • The harm which would result from unauthorised use or disclosure 
  • Whether we can achieve our purpose without using the personal data, and 
  • Whether we are required to keep the personal data for legal, accounting or reporting obligations 

  

  1. Changes to this policy

We may keep this Privacy Notice under review and may make changes from time to time which we will publish on the website. This Privacy Notice was last updated on May 25th 2018. 

  

  1. Enquiries and complaints

If you have any further enquiries or concerns about our Privacy Notice please email us at [email protected] or write to us at the address given at the start of this Privacy Notice. 

  

  1. Visitors to our website

When you visit our website you can browse without giving us any personal information, however we will use various third party tools (as identified below) to collect behaviour-based data around your use of our website. The type of data we collect includes: 

  • The number of visitors 
  • What pages are viewed, and 
  • How long is spent looking at our website 

Any data collected by the third party tools will not processed by us, nor will we make any attempt to use this information in order to identify individual visitors to our websites. 

Like many other websites, we may use a standard technology called a “cookie”. Cookies collect information about your use of our website to enable you to navigate between pages efficiently, remember your preferences, and to improve user experience. Our website will use the information collected by cookies to show you relevant adverts.  

 

 Online tools 

We have various tools on our websites that are used to help you to manage your relationship with us: 

  • You can register your interest in any of our products and services by providing your details to us through our website: 

Third Party Links 

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for them. When you leave our website, we encourage you to read the Privacy Notice of those websites you visit.  

 

  1. Users of products or services

What personal information do we collect? 

Where you take services from us we will collect from you the following personal information. 

Residential consumer 

  • Categories of personal data collected – Name, Address, Contact number, Email address, Payment details in order for us to process payment for the services through your chosen method, Information required for security clearance / confirmation of identity 
  • Reason for processing data – Performance of a contract with you 

Business customer 

  • Categories of personal data collected – Contact name, Email address 
  • Reason for processing data – Performance of a contract with you 

In addition to the above we will automatically obtain the following information to enable us to deliver the services: 

  • Where you take internet services we will have access to the amount of time you spend online, and what time you are using the services and what websites you visit in order to help us manage the network 
  • Where you take telephony services we will hold information about calls you have made including the number you have called and the length of the call to enable us to accurately bill you 

How we use your personal data 

We will allocate and store a unique identifier if you take services from us and may also gather information from you to enable us to confirm your identity when you contact us in the future to discuss your account. 

Third parties 

In order to provide you with the services, we may share your details with our third party suppliers as detailed in our contract with you or as set out below. Where this is the case we will share only the information required to enable the provision of the services and we will not pass on your information for marketing purposes. 

Residential customers 

  • Name of 3rd parties – Daisy Group Plc, KCOM Group Plc 
  • Services provided by 3rd party – Telecomms services 
  • Personal data shared – Name, Address, Telephone number, Email address 

 Mobile Services 

  • Name of 3rd party – Daisy Group Plc 
  • Services provided by 3rd party – Supplier of mobile services 
  • Personal data shared – Name, Address, Mobile Number 

Business customers 

  • Name of 3rd party – Daisy Group Plc, KCOM Group Plc 
  • Services provided by 3rd party – Telecomms Services 
  • Personal data shared – Name,  Address, Telephone number, Mobile number, Email address 

Special categories of data 

There may be circumstances when we are required to gather information regarding your health to enable us to deliver service to you in the best and most efficient way (for example our engineers may need to know if you have a disability when making a home visit or our customer service team may need to know if you are registered blind to ensure your bill is provided in Braille). We will only process this data with your consent and will do so with extra care and always in accordance with this Privacy Notice. Information regarding your health will not be shared with third parties without your consent.    

 

 12. If you contact us or we contact you 

What personal information do we collect 

The information we collect and process will be that you provide us directly and any information we require to enable us to deal with your query. The nature of the information we gather will depend on your enquiry and the method you use to contact us, but is likely to include your name, email address, address and/or telephone number. We will not request or collect any information which is not required. We will collect this information through the medium you use to make contact with us, whether this is over the phone, by email, in writing, through social media or through our website.  

If we cannot respond to your enquiry immediately and you are not a customer of Alternative Communication Systems Limited, or, Alternative Comms Limited, we will make a note relating to your enquiry which will only be accessed by those of our employees who are involved in resolving your enquiry. If you are a customer we will note your enquiry against your account.  

If you contact us by email 

We will collect and hold your email address together with any other personal information you send to us as part of your email. If you use the ‘email us’ function on our website, we will ask existing customers for their name, address, email address and contact number to enable us to find your account and contact you to deal with your enquiry. If you use the ‘contact us’ functionality from our  website will ask you for your name, postcode, email address and contact number and where appropriate details of your business.  

If you visit our office 

CCTV is in operation at our office.  

  

  1. If you apply for a job with us or are an employee or have worked with us in the past

If you apply for a job with us we will hold all the information you provide us with as part of the application for the purposes of progressing your application and to assess your suitability for the role for which you have applied. 

Applying for a job with us 

Applying for a job with us is usually managed through either: 

  • Online application system, or 
  • A recruitment agent appointed on our behalf. 

Online application system: 

If you send us a speculative CV we may use the contact details you provide to contact you and where there is a position available which we believe you are suitable for we will ask you to submit your application. 

When applying for a position with us  you will be asked to provide us with the following information: 

  • Name 
  • Postcode and town 
  • Email address 
  • Mobile number 
  • Salary expectations 
  • Notice requirements 
  • Copy of your current CV 

 

You do not have to provide us with this information but failure to do so may affect your application.  

 

Recruitment agents: 

We may advertise positions through recruitment agents who will gather information with respect to potential employees on our behalf and will share this with us. We have relationships with a number of recruitment agents to cover the various different disciplines which we may recruit into.  

Progressing an application 

We will use the contact details you provide to contact you to inform you of the outcome of your application. 

If you are invited to attend an interview at our offices your details will be recorded for security purposes and you should be aware that CCTV is in operation at our office.  

Making an offer of employment 

If you accept an offer of employment: 

  • as an employee your personal information will be loaded onto our system and will remain for as long is required by HMRC  (usually six years). 

Leaving your employment 

If you leave your employment your details will remain on our system for six years.